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MAX-imizing your Customer Experience

When it comes to our customer service philosophy, nobody sums it up better than my boss, TMX Finance Family of Companies President, Otto Bielss when he says, “I get asked all the time – what’s the best marketing plan or where is the best place to market? My answer is always inside your four walls first. If you have customers – the first marketing strategy is always to make sure that they are all coming back to you!”

Over the past few months my team and I have been hard at work developing new initiatives to better serve our customers. The exciting changes ahead are a reflection of our dedication to YOU! We all strive to go above and beyond customer expectations in a number of ways.

We’re Listening

From in-store feedback to online reviews, we appreciate your honesty and endeavor to implement changes that reflect your concerns. Through a variety of social networks, we stay connected to our customers. Whether you use Facebook, Instagram or Twitter – we like to hear from you! We review your suggestions, comments, and concerns to help us adapt quickly and remain the industry leader.

The Best Team Members for the Best Customers

We recruit and hire top talent, so you receive the best customer service possible. We make every effort to understand your needs and wants. We understand these necessities are constantly evolving, and we are here to adjust on your behalf. With over 4000 team members nationwide, we pride ourselves on providing customers with clarity and confidence. You’ll rest easy knowing TMX Finance Family of Companies is here to help.

We are Close to Home!

From the first store opening in 1998 in Georgia, we have grown the number of our stores for added convenience to our customers. With over 1000 locations, spanning 16 states, we are able to serve you, where you live!

Thank You to All Our Customers – New and Returning

Our team cannot express our gratitude by giving thanks only once a year, that’s why we have developed our mission around our customers. Helping people is our business and we do it every day. Thank you for entrusting us with your business. You have always been our number one driver for success.

Thank you!

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  • - In California, loans are made by TitleMax® of California, Inc., d/b/a TitleMax®, California Finance Lenders Law License No. 603K014.
  • - In Georgia, TitleMax® offers Title Pawns.
  • - New Mexico Consumers: please see important New Mexico Consumer Information and Disclosures.
  • - In Nevada, title loans should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any title loan transaction.
  • - In Texas, TitleMax® acts as a Credit Services Organization to assist customers in obtaining a loan through an unaffiliated third-party lender. Please see store associate for details. Please see Texas Schedule of All Fees.
  • - TitleMax of Virginia, Inc. d/b/a TitleMax® is licensed by the Virginia State Corporation Commission, license number VTL-11.
  • - TMX Finance of Virginia, Inc. d/b/a TitleMax® Loans is licensed by the Virginia State Corporation Commission.
  • Title-Secured Loans, Title Loans, and Title Pawns: * Maximum loan amount in Illinois is $4,000.00. Maximum loan amount in Mississippi is $2,500.00. Maximum loan amount in Tennessee is $6,500.00, assuming customer qualifies and accepts both the Pledge and Line of Credit. Minimum loan amount in California and one Virginia location is $2,600.00. Minimum loan amount for title-secured loans in South Carolina is $601.00.
  • ** Must be at least 18 years of age (19 in Alabama). Account approval requires satisfaction of all eligibility requirements, including a credit inquiry, and motor vehicle appraisal. Certain other terms and conditions apply.
  • *** Proof of income documentation is required in California, Illinois, Nevada, and some Texas locations . In California, you are also required to provide proof of residency, and a valid vehicle registration to obtain a loan.
  • § Refinancing is not available in Mississippi or most Virginia store locations. In Illinois, you are required to have reduced your original principal balance by 20% before refinancing. TitleMax®, TitleBucks®, and InstaLoan®, are not considered competitors. Please see a store associate for details.
  • Personal Installment Loans: †Must be at least 18 years of age (19 in Alabama). Account approval requires satisfaction of all eligibility requirements, including a credit inquiry. Bring in proof of income, active bank account, proof of residency, a check, and a valid government-issued ID to apply. Unsecured loan products not available in all stores or states.
  • ± Minimum/maximum loan amounts vary by state; not all loan amounts available in all states. Maximum loan amount for first time borrowers is $1,000.00 ($500.00 in AZ). Returning customers with a good payment history may qualify for higher loan amounts, currently up to $2,500.00 in most states. Certain other terms and conditions may apply.
  • ‡ Signature and personal loans are offered in Florida by TMX Finance of Florida, Inc. d/b/a InstaLoan®, and affiliate of TitleMax®. Account approval requires satisfaction of all loan eligibility requirements, including a credit inquiry, and, if applicable, motor vehicle appraisal. Certain other terms and conditions apply.
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