MAX-imizing your Customer Experience

When it comes to our customer service philosophy, nobody sums it up better than my boss, TMX Finance Family of Companies President, Otto Bielss when he says, “I get asked all the time – what’s the best marketing plan or where is the best place to market? My answer is always inside your four walls first. If you have customers – the first marketing strategy is always to make sure that they are all coming back to you!”

Over the past few months my team and I have been hard at work developing new initiatives to better serve our customers. The exciting changes ahead are a reflection of our dedication to YOU! We all strive to go above and beyond customer expectations in a number of ways.

We’re Listening

From in-store feedback to online reviews, we appreciate your honesty and endeavor to implement changes that reflect your concerns. Through a variety of social networks, we stay connected to our customers. Whether you use Facebook, Instagram or Twitter – we like to hear from you! We review your suggestions, comments, and concerns to help us adapt quickly and remain the industry leader.

The Best Team Members for the Best Customers

We recruit and hire top talent, so you receive the best customer service possible. We make every effort to understand your needs and wants. We understand these necessities are constantly evolving, and we are here to adjust on your behalf. With over 4000 team members nationwide, we pride ourselves on providing customers with clarity and confidence. You’ll rest easy knowing TMX Finance Family of Companies is here to help.

We are Close to Home!

From the first store opening in 1998 in Georgia, we have grown the number of our stores for added convenience to our customers. With over 1000 locations, spanning 16 states, we are able to serve you, where you live!

Thank You to All Our Customers – New and Returning

Our team cannot express our gratitude by giving thanks only once a year, that’s why we have developed our mission around our customers. Helping people is our business and we do it every day. Thank you for entrusting us with your business. You have always been our number one driver for success.

Thank you!

1 Title-Secured Loans, Secured LOCs and Title Pawns: Maximum pledge amount in Mississippi is $2,500. Maximum loan amount in Tennessee is $6,500, assuming customer qualifies for and accepts both the pledge max of $2,500 and Secured LOC max of $4,000. Refinancing is not available for Mississippi or Tennessee Pledge products. Minimum loan amount for title-secured loans in South Carolina is $601.

Must be at least 18 years of age (19 in Alabama). Account approval requires satisfaction of all eligibility requirements, including a credit inquiry and motor vehicle appraisal. Must present valid government issued ID. Certain other eligibility requirements and terms & conditions apply. Loan/LOC/Pawn amounts vary by states and product. LOC customers are subject to a periodic collateral review to maintain credit limit. Proof of income documentation and ability to repay analysis is required in Missouri, Nevada, some Texas locations, and Utah.

2 Personal Unsecured Loans/LOCs: Unsecured loan amounts and products not available in all stores/states. Max loan amount for first time borrowers is $1,000 ($500 for an in-store personal loan in AZ). Returning customers with a good payment history may qualify for higher loan amounts, currently up to $2,500. Loans above $1,000 ($500 for an in-store personal loan in AZ) require two consecutive pay stubs showing direct deposit. In-Store: Account approval requires satisfaction of all eligibility requirements, including a credit inquiry. Bring in proof of income (dated within the last 30 days), active bank account details (dated within the last 45 days), proof of residency, a voided check, and a valid government-issued ID to apply. In AZ, a valid AZ motor vehicle registration in your name is also required. Min $601 in SC. Without SSN or ITIN, max loan amount is $300. Online: If you do not have an SSN or ITIN, please visit us in store to apply. Additional items required for eligibility, including: a valid and active email address and telephone number, a valid SSN, and proof of residency for the state in which you are applying (currently AZ, DE, KS, MO, MS, SC, TN, TX, UT or WI). Min $610 in SC. Certain other terms and conditions may apply.

– California, Illinois and Virginia Residents: TitleMax® no longer originates new loans in CA, IL or VA, but continues to service existing loans.

– Please see our California Resident Notice at Collection and Privacy Policy: Submit a Verified Consumer Request to understand what information we collect, disclose, or sell, to request that we delete your information, and/or opt out of selling by clicking Do Not Sell My Personal Information.

– In Georgia, TitleMax offers Title Pawns.

– New Mexico Consumers: please see important New Mexico Consumer Information and Disclosures.

– In Nevada, title loans should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any title loan transaction. Ability to repay analysis with income documentation required.

– In Tennessee, TitleMax offers title pledges, and secured and unsecured Lines of Credit (“LOC”). Only one LOC account allowed per customer, inclusive of other lenders. LOC customers are subject to a periodic income (and collateral, if applicable) review/validation.

– TitleMax of Texas, Inc. and TitleMax Online of Texas, Inc., d/b/a TitleMax acts as Credit Services Organizations to assist customers in obtaining a loan through an unaffiliated third-party lender. Please see store associate for details. Please see Texas Schedule of All Fees. TitleMax does not offer pawn loans or pawn transactions in Texas.

– TitleMax®, TitleBucks®, and InstaLoan®, are not considered competitors. Please see a store associate for details.

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