Contact Customer Service

At TitleMax®, we’re committed to providing the best customer experience possible. So if you have any questions, comments, or concerns, we want to hear from you. There are multiple ways for you to reach us. Just choose the option that works best for you below.

If the options below won’t work for you, we also have lots of stores across the country and our friendly associates are happy to help with any questions you may have. Find the TitleMax® closest to you on our Locations page!

Call Us

We have a support team available Monday – Friday from 8am – 9pm CST, and Saturday from 10am – 2pm CST.
Contact us at 1-88 TITLEMAX.

Write Us

If you would like to write us, please send your letter to:

Legal Department
15 Bull Street
Savannah, Ga. 31401

Online Chat

with one of our representatives.

E-mail Us

You can also fill out this form below, which will be e-mailed directly to our support team.

  • * Maximum loan amount in Illinois is $4,000. Maximum loan amount in Mississippi is $2,500. Maximum loan amount in Tennessee is $6,500, assuming customer qualifies and accepts both the Pledge and Line of Credit. Minimum loan amount in California is $2,600.
  • ** Car title loans may require a credit check in California. Motorcycle title loan and pawn approval requires satisfaction of all loan eligibility requirements including a vehicle evaluation and a credit check.
  • *** To be approved for a title loan or pawn, you must be at least 18 years of age (19 in Alabama). Account approval subject to vehicle inspection, appraisal, and, if applicable, a credit check.
  • † Proof of income is required in Illinois, Nevada, some Texas locations, and California. In California you are also required to provide proof of residency, and a valid vehicle registration to obtain a loan.
  • ‡ Signature and personal loans are offered by an affiliate of TitleMax® and are currently only available in Florida. Account approval requires satisfaction of all loan eligibility requirements, including a credit inquiry, and, if applicable, motor vehicle appraisal.
  • § Refinancing of a competitor’s title loan is not available in Mississippi or Virginia. In Illinois, you are required to have reduced your original principal balance by 20% before refinancing. TitleMax®, TitleBucks®, and InstaLoan®, are not considered competitors. Please see a store associate for details.
  • - TitleMax® of Virginia, Inc. d/b/a TitleMax® is licensed by the Virginia State Corporation Commission, license number VTL-11.
  • - In Texas, TitleMax® acts as a Credit Services Organization to assist customers in obtaining a loan through an unaffiliated third party lender. Please see store associate for details. Please see Texas Schedule of All Fees.
  • - In GA, TitleMax® offers Title Pawns.
  • - In CA, Loans are made by TitleMax® of California, Inc., California Finance Lenders Law License No. 603K014.