Title Loans in Austin TX 2 - Burnet Road

Austin TX 2 - Burnet Road Customer Reviews

See what our customers are saying!

• lee s.

  5 Star Review

• Byron C.

  5 Star Review

• Oscar R.

  5 Star Review

• Daile R.

  5 Star Review

  Tekia was super nice and quick. I was able to get what I needed and go about my day in less than 45 mins.

• Tano L.

  5 Star Review

  Nice folks and good experience!

• Tony B.

  5 Star Review

  Excellent staff, very helpful.

• Robyn W.

  5 Star Review

  Very fast and professional. I am a very pleased customer.

• Juvenal H.

  5 Star Review

  I wanted to inform the public first. Next email is to governor Abbott, and BBB This is Predatory lending. Some of the characteristics of predatory lending are Inadequate or failure to disclose important information. Predatory loans can also have very high fees Predatory lenders could also charge fees that serve no real purpose other than to make more money off borrowers. I went to titlemax when I found myself in a tough spot after missing 60 days + of work due to illness. I was unable to pay rent and could see no other option at the time as we live paycheck to paycheck like most. Less than 6 minutes later..I had cash in my account . WOW what a relief and I felt like a hero who had saved my family from eviction. The staff seemed professional and helpful. I started paying 200 dollars a month and stayed in contact with the office. Even when I thought I might be a day or two late. They were understanding. After a few payments. I realized my balance had not gone down. I called to discuss this and found out that the money was going to something called CPP insurance for 170$ a month. (this was never mentioned) I called my insurance company and got the same coverage for 30$. Moving forward..I thought ..this will help as it will reduce my payments Up until this point. I had been making my payments online no problem. Once I stopped bipaying for their insurance. I was informed that I had to go into their store to pay in person. (No longer was I allowed t refinance online.)On burnet road Fast forward to Aug 24. I got a call from juanna Salazar a manager at titlemax saying my car is in danger of repossession. I left work right away to go all the way to the location on burnet rd. To make my payment in person as I was now required. (Side note I was never informed that the only place you can make a payment is at the original location where you got the loan) My past due balance was under 3 DOLLARS But I left work early, made the drive to pay it and sign their paperwork excluding their insurance. When I got there. The systems WAS down. They could not even accept my 3 dollars AND had no way for me to sign the monthly agreement not even manually. I was assured not to worry. That they would note my account that I was thier physically to pay my balance and was only lacking signature due to the system being down. If I wanted to wait a couple of hours the system may be back up but with their promise I declined and went back to work Bottom line: They repossessed my car for lack of signature on a less than 3 dollar balance. Btw. There is also no way to NOT be charged for the 170$ insurance unless you goto the store. God bless all how have been taken advantage from this unethical, un moral , munuplative, conniving, Predatory lending practice EVIL PREVAILS WHEN A GOOD MAN DOES NOTHING

• Toni A.

  5 Star Review

  TEKIA M. WAS AMAZING... I HAD A FEW ROUGH PATCHES ALONG THE WAY BUT SHE STAYED AND MAKE SURE I GET THE HELP WE DEFINITELY NEEDED. WOULD STRONGLY RECOMMEND BE HER FO LOL FOLKS.

• Jeremy A.

  5 Star Review

  Went there with very low hopes and expectations however TEKIA ! changed all that . Her professionalism and empathy made the process 100x better and smoother she was kind patient and made me feel human and I appreciated that the most .