Navigating the effects of COVID-19
TMX Finance® Family of Companies is continuing our commitment to stay connected with you as we navigate the effects of COVID-19 and take the necessary precautions to limit the spread of the virus in our stores across the country and our corporate locations. Our customers and Team Members are the Company’s main priorities. We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.
WE ARE OPEN TO SERVE YOU
We understand the concern and uncertainty many people are experiencing right now. We are continuing our commitment to take the necessary precautions to limit the spread of the virus in our store locations across the country. Our #1 priority is the safety of our customers and employees. Our #2 priority is getting you the cash you need when you need it most.
We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.
To learn more about the daily best practices in all of our 1100+ locations, read our blog on How we are Protecting our Customers.
We are making every effort to help you meet your financial needs quickly and effectively, and we offer several ways you can do business with us virtually. If you are sick, please stay home. To make a payment, please leverage one of our virtual options:
TitleMax® Customer Portal
The Customer Portal allows customers to check their balance, due date, payment history and more, all from their desktop or mobile device. Get connected directly with a friendly customer service representative from the portal and manage your account with ease- anytime, anywhere.
Universe Silver customers can manage their account anytime, anywhere by going online to account.universesilver.com.
For questions regarding your Universe Silver account you can also contact us toll-free at (800) 483-6634.
Availability via Phone
Our Customer Service Center is available to help answer questions or resolve problems via phone at (800) 804-5368.
We have devoted significant resources and effort to offer you the same reliable services and access you have come to expect from us. We are committed to keeping customers up-to-date on our website and social media channels, and through direct communication.
Our Customer’s Experiences
You never know when life is going to throw you a curveball. One minute, things may seem to be going your way, and in the next, you’re wondering what happened. An unexpected emergency can be almost anything. For some, it’s the sudden loss of a job or a medical emergency. For others, it can be something less life-altering…
When you are looking for ways to trim your budget, there are several areas you can easily cut out altogether including your morning latte or elaborate shopping sprees. Then there are other areas that you cannot cut out completely, like grocery shopping. While you may not be able to remove the expense of your weekly grocery bill…
While it may sound like the seemingly timeless argument of blaming younger generations for their laziness, even when it doesn’t make sense (one that’s rooted in ageism and still goes on to this day); though for the Great Depression survivors it was, at least, somewhat rooted in truth…
- Information on COVID-19 from the CDC
- Resources to help workers and employers prepare for COVID-10 from the U.S. Department of Labor
- Information on COVID-19 from Harvard Medical School
- Information on COVID-19 from the World Health Organization
- COVID-19 Resources from the CDC
- Information on COVID-19 from the U.S. Small Business Administration
- Guidance for Businesses and Employers from the CDC