TitleMax® + COVID-19

Navigating the effects of COVID-19

TMX Finance® Family of Companies is continuing our commitment to stay connected with you as we navigate the effects of COVID-19 and take the necessary precautions to limit the spread of the virus in our stores and corporate locations across the country. Our customers and Team Members are this Company’s main priorities. We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.

Read the latest update from President, Otto Bielss

Otto Bielss

Store Information

We understand the concern and uncertainty many people are experiencing right now. We are continuing our commitment to take the necessary precautions to limit the spread of the virus in our store locations across the country. Our #1 priority is the safety of our customers and employees. Our #2 priority is getting you the cash you need when you need it most.

In the states where we do business, according to state/local public health orders, we are part of the financial industry and are considered an essential business, which allows us to continue serving you in our retail stores. We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.

To Learn more about the Daily Best Practices in all of our 1100+ locations Read our Blog on How we are Protecting our Customers.

For additional store information including updated hours and precautionary measures Read a Message from Our President, Otto Bielss

Virtual Options

We are making every effort to ensure your financial needs continue to be met quickly and effectively and offer several ways you can do business with us virtually.

If you are sick, please stay home. To make a payment, please leverage one of our virtual options:

  • TitleMax® Mobile App
    Download the free TitleMax App available in your App Store and link your account information to check your balance, manage your account, view your payment history, payoff amount, as well as store information.

    App Store button
    Google Play Button
  • Universe Silver™
    Universe Silver customers can manage their account anytime, anywhere with one of our convenient virtual options.

    • The TitleMax® Mobile App – Text APP to 90123 or download it from one of the links above.
    • Online at account.universesilver.com

    For questions regarding your Universe Silver account you can also contact us toll-free at (800) 483-6634.

  • Online Customer Portal
    You can access your account information online by going to account.titlemax.com. This is a web-friendly version of the TitleMax App and provides the same easy access to manage your account.
  • Availability via Phone
    Our Customer Service Center is available to help answer questions or resolve problems, via phone at (800) 804-5368.

While we are working to ensure all of our stores remain operational at this time to assist with your needs, we are committed to keeping customers up-to-date on our website and social media channels, and through direct communication.

Our Customer’s Experiences

Additional Resources


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Helpful Links