TitleMax® + COVID-19

Navigating the effects of COVID-19

TMX Finance® Family of Companies is continuing our commitment to stay connected with you as we navigate the effects of COVID-19 and take the necessary precautions to limit the spread of the virus in our stores across the country and our corporate locations. Our customers and Team Members are the Company’s main priorities. We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.

Store Information

WE ARE OPEN TO SERVE YOU
We understand the concern and uncertainty many people are experiencing right now. We are continuing our commitment to take the necessary precautions to limit the spread of the virus in our store locations across the country. Our #1 priority is the safety of our customers and employees. Our #2 priority is getting you the cash you need when you need it most.

We are focused on maintaining a clean and safe environment to help you take care of your financial needs during this unprecedented time.

To learn more about the daily best practices in all of our 1100+ locations, read our blog on How we are Protecting our Customers.

Virtual Options

We are making every effort to help you meet your financial needs quickly and effectively, and we offer several ways you can do business with us virtually. If you are sick, please stay home. To make a payment, please leverage one of our virtual options:

  • TitleMax® Customer Portal
    The Customer Portal allows customers to check their balance, due date, payment history and more, all from their desktop or mobile device. Get connected directly with a friendly customer service representative from the portal and manage your account with ease- anytime, anywhere.
  • Universe Silver®
    Universe Silver customers can manage their account anytime, anywhere by going online to account.universesilver.com.

    For questions regarding your Universe Silver account you can also contact us toll-free at (800) 483-6634.

  • Availability via Phone
    Our Customer Service Center is available to help answer questions or resolve problems via phone at (800) 804-5368.

We have devoted significant resources and effort to offer you the same reliable services and access you have come to expect from us. We are committed to keeping customers up-to-date on our website and social media channels, and through direct communication.

Max Tips

Max social distancing tipPractice social distancing! Stay 6 feet apart from each other.
Max stay active tipStay active during quarantine! Go for a walk. Jog outside. Look for online options for health and exercise tips and workout programs, including on YouTube, fitness apps and social media.
Max TP talk tipIt’s a hot topic lately, let’s talk TP. The average person uses 100 rolls of toilet paper per year (over 20,000 sheets). Seven percent of Americans steal rolls of toilet paper in hotels or motels.
Max handwashing tipWe all know we should be washing our hands with soap for 20 seconds, but twenty seconds is a long time when you’re standing at a sink! I have been singing the TitleMax Jingle “Get your Title back with TitleMax” a few times in a row, but am looking for some new suggestions! What’s your go-to tune for hand washing?

Our Customer’s Experiences

Additional Resources

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SIX WAYS TO EASILY LOWER YOUR GROCERY BILL

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FRUGAL DEPRESSION ERA TACTICS

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Helpful Links